Updated November 2, 2026
Manufacturer Warranties
How product warranties work, who provides them, and what Exodus Home does to help with a claim.
The short version
- The flooring product is warranted by the company that made it, not by Exodus Home.
- Terms, length, and coverage differ by product line.
- Registration may be required, and we tell you when it is.
- We help you file and document a product claim, but we cannot extend or change the manufacturer's terms.
Who warrants the product
Every flooring product carries a warranty from its manufacturer. That document sets the coverage, the exclusions, the length of coverage, and the claim process. Exodus Home is the installer, not the manufacturer.
Registration
Some manufacturers require registration within a set period after installation for full coverage. When your product requires it, we give you the registration information along with your product documents. Registration deadlines are set by the manufacturer.
Filing a product claim
Contact us first at engage@exodushome.com or (216) 245-2341. We help identify whether the concern is a product issue or an installation issue, gather photographs and the installation record, and submit the documentation the manufacturer requires.
The manufacturer decides the outcome of a product claim.
What Exodus Home does not do
Exodus Home does not extend, expand, or guarantee any manufacturer warranty, and does not pay claims that the manufacturer declines. Our own coverage is limited to installation workmanship.
Exodus Residential LLC. engage@exodushome.com