Project Agreement Terms

1. Parties and definitions

This agreement is between Exodus Residential LLC, doing business as Exodus Home ("Exodus Home," "we," "us") and the homeowner or authorized party who signs the estimate ("you"). "Agreement" means the signed estimate together with these terms, any signed change order, and the warranty documents referenced here.

"Scope" means the rooms, materials, quantities, and line items on the signed estimate. "Change order" means a document signed by both parties that adds to, removes from, or alters the scope.

2. Scope of work and what included means

We perform the work listed on the signed estimate in the rooms listed on the signed estimate. Work not there is not part of the agreement.

For flooring work, when the estimate says a line item is included, it means there is no separate charge for it: measuring, eligible furniture moving, removal and disposal of the existing floor, standard subfloor preparation as described below, transitions and trim listed on the estimate, installation, and daily cleanup.

3. Materials, dye lots, and color variation (flooring work only)

Flooring is a manufactured product. Plank, tile, and carpet vary in shade, pattern, and texture between production runs, and samples and showroom displays are representations rather than exact matches.

We order from a single dye lot or run where the manufacturer allows it. Where a later run is required, for example for warranty work or added rooms, a visible difference is possible and is not a defect.

4. Fixed price and The Quote Is the Invoice

The total on the signed estimate is fixed for the scope listed on it. We do not add charges after the fact for work that appears on that estimate.

The price changes only through a change order you approve. If added work is needed, we stop, show you the condition, price it, and wait for your approval before continuing.

An estimate is valid for one year from its date, subject to material availability. The price is held for 60 days from the estimate date. After 60 days the price may be updated to current material costs before signing.

5. Change orders

A change order describes the added or removed work, the price effect, and any schedule effect. It takes effect when both parties sign it, including by electronic signature.

Work described in an unsigned change order is not authorized and will not be performed or invoiced.

6. Deposit and payment schedule

Job minimum $1,000. A deposit of 50% of the total is due at signing. The balance is due at the completion walk, the same day, before the crew departs. For the selling path, see Pay at closing in Financing Disclosures.

Customers using financing must have lender approval before work is scheduled. Amounts financed through a third-party lender are governed by your agreement with that lender.

No materials are ordered and no work is scheduled until the three business day cancellation period has ended.

7. Accepted payment methods (flooring work only)

We accept the payment methods listed on your signed estimate. Fees, if any, charged by a payment processor are disclosed before you pay.

8. Late payment

Balances unpaid 10 days after completion incur a late fee of 5% of the overdue balance and interest at 8% per year, to the extent permitted by Ohio law.

In any action to collect or enforce this agreement, the prevailing party recovers reasonable attorney fees and costs.

9. Scheduling and estimated dates

Before work begins you receive a start date and an estimated duration. Those dates are estimates, and we say so plainly rather than presenting them as guarantees.

When a date moves, you hear it from us along with the new date.

10. Delays outside our control

Neither party is responsible for delay caused by events outside reasonable control, including weather, material availability or manufacturer backorder, illness, loss of utilities, access problems at the home, or government action.

A delay of this kind extends the schedule by a reasonable period. It is not a breach of the agreement.

11. Homeowner responsibilities before installation

Before the crew arrives, please clear work areas of small items: countertops, closets, shelving, and the tops of furniture; take down items hanging on walls in the work area; and empty waterbeds, aquariums, and similar items.

Please remove or secure cash, jewelry, medications, firearms, artwork, heirlooms, electronics, and fragile items before install day. Items left in the work area are at the homeowner's risk.

Please also keep pets and children out of the work area for the duration of the work, provide reasonable parking and a clear path from the vehicle to the work area, and keep water, power, and HVAC on so material can acclimate and equipment can run.

12. Furniture moving

We move eligible furniture out of the work area and back when the floor is finished at no separate charge. Eligible items include beds, dressers, couches, chairs, tables, and similar household furnishings that two crew members can move safely.

We do not move items over 150 pounds, pianos, safes, gun safes, aquariums, pool tables, electronics, slate furniture, appliances requiring plumbing or gas disconnection, or anything the crew reasonably judges unsafe to move.

Please disconnect and move electronics, computers, televisions, and fragile or sentimental items yourself. We are not responsible for data loss or for damage to items left in place against this section.

13. Existing floor removal and disposal (flooring work only)

We remove the existing floor covering in the work area and haul it away as part of the scope, unless the signed estimate says otherwise.

Removal can disturb adjoining paint, baseboard, drywall, or trim. Repainting and drywall repair are not included unless on the estimate.

14. Subfloor and hidden conditions (flooring work only)

Standard preparation is included: cleaning the subfloor, fastening loose areas, and minor leveling as on the estimate.

Conditions that cannot be seen until the old floor is removed, including moisture, rot, structural damage, pet contamination, severe unevenness, or suspected asbestos-containing material in older flooring or adhesive, are not part of the original scope.

If we find one, we stop, show you the condition, and price the remedy. Work resumes when you approve the change order. Testing or abatement of suspected asbestos-containing material is performed by a licensed third party at your direction and cost.

15. Moisture and acclimation (flooring work only)

Where the manufacturer requires it, material acclimates in the home before installation for the period the manufacturer specifies. The home must be at normal living temperature and humidity during acclimation and installation.

We are not responsible for failures caused by moisture originating in the structure, the slab, plumbing, or the exterior of the home.

16. Transitions, trim, and doors (flooring work only)

Transitions and trim included in the work are listed on the estimate. A new floor can change finished floor height, and interior doors may need trimming to clear it. Door trimming is included only when on the estimate.

17. Access to the home and crew conduct (flooring work only)

You provide access to the work area on the scheduled days. Our crews are background-checked. They work without smoking or vaping inside the home, keep walkways clear, and are expected to treat the home and the people in it with respect.

Tell us at once if that standard is not met. Call the office at (216) 245-2341.

18. Condition documentation, daily cleanup, and final walk-through

Before starting, the crew photographs walls, trim, doors, stairs, and furniture in the work area, and you acknowledge those photos electronically. For flooring work, after the old floor is removed we record subfloor moisture readings and photograph subfloor conditions. Condition documentation photos are never published.

We clean up at the end of every working day and leave the home livable. At completion we walk the finished work with you.

19. Punch list

Items identified at the completion walk are noted and finished before sign-off. There are no separate touch-up visits after sign-off.

20. Substantial completion (flooring work only)

The project is substantially complete when the flooring in the scope has been installed and the work area is usable for its intended purpose, even if punch list items remain open.

21. Cancellation and special orders

You may cancel within the three business day window described in Your Right to Cancel. See that document for how to cancel.

If you cancel after that window, you forfeit the lesser of the deposit or a 25% restocking fee on special-order materials. Deposits on materials that are not special order are refunded minus costs already incurred. Special-order material may be non-returnable.

22. Ownership of leftover materials (flooring work only)

Usable full boxes or rolls of material you paid for are yours, and we leave them with you on request at completion. Cut scrap, packaging, and waste are removed and disposed of by us.

23. Photography of completed work

Exodus Home may photograph completed work for its portfolio without identifying the homeowner or the address. Photographs show the finished work and the room, not people or identifying details, unless you sign a separate Photo and Testimonial Release.

You may opt out at any time by emailing engage@exodushome.com. Condition documentation photos are never published.

24. Warranty

Installation workmanship is covered by the Limited Lifetime Installation Warranty (Floors) published in this Legal Center and provided with your agreement. Flooring products are covered by the manufacturer's warranty, not by Exodus Home. Painting application is covered by the Finish Guarantee (Paint) published in this Legal Center and provided with your agreement.

25. Limitation of liability

To the fullest extent permitted by Ohio law, Exodus Home is not liable for consequential, incidental, indirect, or lost-use damages, including lost income and lodging.

Exodus Home's total liability for any claim is capped at the total amount paid under the agreement. Exodus Home makes no representation about home value, appraisal value, resale value, or return on investment.

26. Damage and claims

Exodus Home is responsible for damage caused by the negligence of its crews and carries general liability insurance for that purpose. Exodus Home is not responsible for pre-existing conditions, conditions you did not disclose, minor scuffs to baseboards and paint that are normal to flooring work, or items you declined to have moved.

Damage claims must be submitted within 3 days of completion. Exodus Home has the first right to repair. You maintain homeowner's insurance during the project.

27. Insurance

Exodus Home carries general liability coverage and, where required, workers' compensation coverage. Certificates are available on request at engage@exodushome.com.

28. Ohio Right to Cure notice

Before filing a lawsuit over alleged defective work, you must give Exodus Home notice of the defect and the opportunity to inspect and offer to repair, following the procedures and deadlines of Ohio Revised Code Chapter 1312.

"Ohio law contains important requirements you must follow before you may file a lawsuit for defective construction against the residential contractor who performed work on your home. Before you file a lawsuit, you must deliver to the contractor a notice of any conditions you allege are defective and provide your contractor with the opportunity to make an offer to repair or pay for the defects. You are not obligated to accept any offer made by the contractor. There are strict deadlines and procedures under Ohio law, and failure to meet those deadlines or follow those procedures may affect your ability to file a lawsuit."

29. Mechanic's lien notice

Exodus Home may file a mechanic's lien on the property under Ohio Revised Code Chapter 1311 for amounts that go unpaid under the agreement.

30. Governing law and venue

The agreement is governed by the laws of the State of Ohio. Venue for any action lies in Cuyahoga County, Ohio.

31. Dispute resolution

Before any formal proceeding, the parties exchange notice and spend 30 days in good-faith negotiation. Please contact us at engage@exodushome.com or (216) 245-2341 so we have the chance to make it right.

After that, the exclusive venue is the courts of Cuyahoga County, Ohio, and Ohio law governs. Both parties waive the right to a jury trial to the extent permitted by law. There is no arbitration requirement.

32. Severability

If any provision is found unenforceable, the rest of the agreement remains in effect.

33. Entire agreement

The signed estimate, these terms, signed change orders, and the referenced warranty documents are the entire agreement. Website summaries are informational; where they differ from the signed agreement, the signed agreement controls.

34. Electronic signatures

Electronic signatures and electronically delivered copies have the same effect as ink signatures and paper originals.

35. Assignment

You may not assign the agreement without our consent. Exodus Home may use qualified crew partners to perform the work and remains responsible to you for it under these terms.

36. Notices

Notices to Exodus Home go to engage@exodushome.com or the mailing address on your agreement. Notices to you go to the email or address on your signed estimate.

37. Painting scope

We paint the surfaces, rooms and coats listed on your signed estimate. You choose and approve colors before work starts. A color change after work starts is a change order.

38. Paint levels

Classic uses Sherwin-Williams SuperPaint with 2 coats. Signature uses Sherwin-Williams Duration and includes furniture moving, color planning and a touch-up kit. Legacy uses Sherwin-Williams Emerald and includes furniture moving, premium trim enamel, priority scheduling and daily photo updates.

If a listed product is unavailable, we may use an equal or better product from the same manufacturer and tell you first.

39. Painting preparation

Standard preparation listed on the estimate is included. Drywall repair beyond minor patching, wallpaper removal, failing or peeling existing paint, and water damage are priced separately and only with your approval.

40. Furniture for painting work

Moving eligible furniture is included in Signature and Legacy. It is not included in Classic. For Classic, work areas must be cleared before the crew arrives.

41. Painting completion

The job is complete when you walk the finished work with us and sign off. Items noted at that walk are finished before sign-off. There are no separate touch-up visits after sign-off.